Business And Management Category

It is of utmost importance to us that we deliver services tailor-made to the meet the needs of our clients in both public and private sectors worldwide. Our areas of specialization include and are not limited to the following:

General Management

  • Conflict and co-operation Management
  • Organization and Customer Management
  • Budget and forecast Planning
  • Change Management
  • Project Management
  • Stress Management
  • Time Management
  • Personal and peer motivation
  • Supervisory skills
  • Multi-tasking techniques
  • Leadership Styles and methods
  • Workshop facilitation
  • Callcentremanagement
  • Riskmanagement

Sales

  • Negotiation Skills
  • Advertising and marketing skills
  • Customer relations
  • Sales Technique
  • Proposal writing
  • Customer care

Human Resources

  • HR Administration
  • Employee training and development
  • Improving work force morale
  • Reducing absenteeism and sick leave abuse.
  • InductionTraining
  • Resource Management
  • Strategic Planning Sessions
  • Understanding the negotiating process
  • Performance management
  • Bargaining tactics
  • Recruitment & Selection
  • Appraisals
  • Breaking dead locks
  • Labor Disputes and chairing of disciplinary hearings
  • Ensuring successful implementation of agreements.

Personal Assistant / Secretary Training

  • Multitasking and prioritizing tasks
  • Minute taking Protocol and Professional Business Writing
  • Flexibility in working with different Bosses and Dealing with Difficult Personalities
  • Tools of the Trade: Voicemail, Email, Memos, and More
  • Professional Presentation: Looking and Acting the Part